Can't Enter Game - Error


Q: Why am I unable to enter the game after registering an account?
A: Please ensure that your account balance is sufficient to join the available games. Once you've registered an account, please make a deposit to start playing. The minimum deposit amount is ₹100, and you can deposit up to ₹50,000. After a successful deposit, you'll be able to join any available game of your choice.

Q: I tried to launch the Aviator game, but an error occurred. How can I solve this problem?
A: Our platform is dedicated to resolving any issues our valued members may encounter in the game, including the game error problem. To better assist you, we've created the self-service center BIGMUMBAI where you can describe your problem and reach out to our customer support team, available 24/7 to help you.

Q: How i can submit issue about Game Problems on self-service center BIGMUMBAI ?
A:We already provide two alternative way for all our member to be able reaching out our customer support that we will separate as "Before Login" and "After Login" by the following step :

After Login
  1. Login into your BIGMUMBAI ID Account
  2. Click Customer Service button
  3. Choose Game Problems
  4. Fill and Explain the issue that you are encountering
  5. Upload the proof picture of the problem you are encountering
  6. Click "Confirm" button

    7. NOTE: For faster and more accurate support, please use the BIGMUMBAI Self-Service Center and select the correct category for your issue.
  7. Submit issues like Deposit Not Received, Withdrawal Problems, IFSC Modification, Delete Bank Account, Change ID/Login Password, Change Bank Name, Delete Old USDT Address, and Winstreak Bonus under their respective categories.
  8. Use the "Game Problems" category only for gameplay-related issues such as games not loading, delayed results, or profit errors.

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Before Login
  1. Visit our BIGMUMBAI official link at: https://www.bigmumbai.com/
  2. Click Customer Service button
  3. Click Game Problems
  4. Fill in your BIGMUMBAI ID account
  5. Fill and Explain the issue that you are encountering
  6. Upload the proof picture of the problem you are encountering
  7. Click "Confirm" button

    8. NOTE: For faster and more accurate support, please use the BIGMUMBAI Self-Service Center and select the correct category for your issue.

    Submit issues like Deposit Not Received, Withdrawal Problems, IFSC Modification, Delete Bank Account, Change ID/Login Password, Change Bank Name, Delete Old USDT Address, and Winstreak Bonus under their respective categories.

    Use the "Game Problems" category only for gameplay-related issues such as games not loading, delayed results, or profit errors.

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STATUS ISSUE
Q: How do i check my status issue Game Problems on self-service center BIGMUMBAI ?
A: You can check the status issue by pressing the “Progress Query” for checking all the order record status that you have been submitted to self-service center.